Answer Guest Questions on Your Website Instantly, 24/7, in Any Language
A fully conversational AI Chatbot for Hotels, no buttons, no menus, for your hotel’s brand website, Facebook Messenger and Instagram, that answers up to 80% of guest questions instantly, 24/7, in 120+ languages.
Built for Hotels’ Websites, Live in Minutes
Built for hotels. Simple setup, no IT headaches.
Why Lobbychat
Most hotel chatbots make guests click through button menus. We built a hotel AI Chatbot that has real conversations. See why
Deliver Happier Stays
Faster answers mean fewer complaints and better guest sentiment. Response speed directly drives your review scores.
Increase Direct Bookings
Instant, accurate answers guide guests through their journey — reducing booking friction and driving more direct revenue over time.
Handle Event Inquiries
Soft-qualify event inquiries by answering related, question, then captures contact details for your sales team to close.
Consistent 24/7 Service
Follows your hotel’s brand tone, ensuring every reply feels human and on-brand, across all your digital channels.
Lower Operational Cost
Free up the Front Desk to focus on key tasks, save 10-15 staff hours per week, deliver seamless 24/7 support.
Lobbychat Key Features
Lobbychat handles conversations instantly, across all your digital channels just like your best front-desk staff, but available 24/7
Always Up To Date, Automatically
Lobbychat AI can learn from your website content, prompt, or files, training itself like a real team member but in seconds.
Refine answers anytime based on guest questions, keeping your AI chatbot smarter with zero extra effort.
One chatbot. Multiple channels.
Meet guests wherever they are and deliver consistent answers across every touchpoint.
✓ Hotel Brand Website
✓ Facebook Messenger
✓ Instagram Messaging
From Inquiry to Booking
Lobbychat doesn’t just answer questions, it guides guests toward booking. When a guest shares their dates or preferred room type, Lobbychat instantly prepares a personalized booking link to view live rates and availability.
By reducing booking friction and helping guests take action in the same conversation, Lobbychat turns casual browsers into confirmed reservations.
Seamless Handoff to Your Team
Never miss a guest again. When a conversation needs a human touch, your team receives an instant email with the guest’s contact details and the full chat transcript, so whoever follows up already knows the full story.
Answer Event Questions, Filter Out Bad Fits
Lobbychat answers event questions naturally, capacity, amenities, available dates. If your hotel is a good fit, it prompts them to complete an RFP. If you don’t have what they need (like a 500-person ballroom when you max out at 100), it lets them know upfront. Saves everyone time.
Dashboard Insights for Your Team
Track what guests are asking, identify trends, and spot gaps in your information. See which questions get the most traffic, monitor response accuracy, and continuously improve your guest experience. All from your management dashboard
4 Easy Steps To Get Started
STEP 1
We Set Up Everything
Our team handles the initial setup for you, no complicated signup forms or technical work required.
You do not need to build anything.
STEP 2
We Train Your AI Chatbot
Lobbychat is trained from your site and property details, ready to assist guests.
STEP 3.
Enable it Across Your Channels
We send you a one-line code (or instructions for your web team) so Lobbychat starts to respond on your brand website, FB Messenger and Instagram.
STEP 4.
Review & Go Live in Few Minutes
You preview, approve the answers, and we switch it on, ready for your first guest questions.
Frequently Asked Questions
Lobbychat is a multilingual AI chatbot that helps hotels provide instant answers to guest questions across their digital channels.
Unlike traditional chatbots that rely on menus and predefined responses, Lobbychat allows guests to ask questions naturally and receive conversational answers based on your hotel’s information.
Available 24/7, Lobbychat helps improve the guest experience while saving valuable time for hotel teams.
Lobbychat can be deployed on your hotel website, Facebook Messenger, and Instagram, helping guests get answers through the channels they already use.
Whether guests are researching their stay, comparing room options, or looking for hotel information, Lobbychat provides fast, consistent responses 24/7 while reducing repetitive enquiries for your team.
Lobbychat.ai trains itself by reading your website content, prompts, and uploaded files, just like a real team member would but in seconds. It continuously improves using guest questions and your feedback, so answers get sharper over time without extra work from your staff.
Yes. Lobbychat.ai converses in 120+ languages, yes, even Swahili, so international guests always get answers they can understand.
When a conversation needs a human touch, your team receives an instant email with the guest’s contact details and the full chat transcript, so whoever follows up already knows the full story.
Yes. You can review chat history, edit answers, and add new information anytime from the dashboard. No need to contact support for small changes.
Lobbychat follows strict content filters and hospitality-grade standards to make sure every interaction stays accurate, polite, and on-brand. Sensitive or off-topic messages are automatically screened and never reach guests.
Absolutely. Lobbychat soft-qualifies event prospects by answering questions about venue capacity, AV equipment, catering, and availability helping them assess if your property is the right fit. Built-in contact forms then capture interested leads for your sales team to follow up and close.
Yes. Lobbychat fully complies with GDPR and other data-protection standards used in hospitality. All guest interactions are processed securely, with no personal information stored or shared without consent.
Property information: Room types, amenities, accessibility features, pet policies, parking options Policies & procedures: Check-in/out times, cancellation terms, payment methods, age requirements
Guest services: WiFi access, breakfast hours, pool and fitness center, concierge services Local area: Nearby attractions, restaurants, transportation, directions to the hotel
What gets escalated: Specific availability checks, rate quotes, booking modifications, and complex guest requests go directly to your team with complete conversation context.
Lobbychat.ai starts at just USD 499 per year with unlimited chats included in any language, so you never have to worry about overage fees or hidden costs. And if the chatbot can’t answer a question, it automatically gives guests the option to email your hotel directly, so no inquiry is ever left unresolved.
Discover How AI Can Transform Guest Experience
See Lobbychat AI in Action
Get a free, no-obligation demo & discover how Lobbychat can improve guest experience at your hotel.