Privacy Policy
Last updated: 10 June 2026
Lobbychat.ai (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, products, and services (the “Services”), including chatbot functionality deployed on hotel websites, Facebook Messenger, Instagram, and other supported communication channels.
1. Information We Collect
We may collect the following types of information:
Personal Information
Information you voluntarily provide, such as:
- Name
- Email address
- Billing information
- Account information
- Information submitted through contact forms or support requests
Usage Information
Information automatically collected when you use our website or Services, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referring website
- Usage and interaction data
Conversation Data
Information submitted through chatbot conversations, including:
- Questions submitted by users
- Messages exchanged through hotel websites
- Messages exchanged through Facebook Messenger
- Messages exchanged through Instagram
- Conversation metadata required to operate and improve the Services
2. How We Use Information
We may use collected information to:
- Provide, maintain, and improve our Services
- Deliver chatbot functionality and responses
- Process subscriptions and payments
- Provide customer support
- Monitor platform performance and reliability
- Prevent fraud, abuse, or unauthorized use
- Comply with legal obligations
- Communicate service updates and important notices
3. Sharing of Information
We do not sell or rent personal information.
We may share information with:
Service Providers
Third-party providers that help us operate our Services, including:
- Cloud hosting providers
- Payment processors
- Analytics providers
- Infrastructure and technology partners
Legal Requirements
When required by law, regulation, legal process, or governmental request.
Business Transfers
In connection with a merger, acquisition, financing, or sale of company assets.
4. Third-Party Platforms
Certain Services may operate through third-party platforms, including Facebook Messenger and Instagram.
When users interact with Lobbychat through these platforms, information may also be processed by the respective platform provider in accordance with their own privacy policies and terms of service.
We are not responsible for the privacy practices of third-party platforms.
5. Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain information only for as long as necessary to:
- Provide the Services
- Improve platform performance
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Information may be deleted or anonymized when no longer required.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Object to certain processing activities
- Request a copy of your information
- Withdraw consent where applicable
To exercise these rights, please contact us using the information below.
8. Cookies
We use cookies and similar technologies to operate our website, analyze usage, and improve user experience.
For more information, please review our Cookies Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page together with an updated revision date.
Continued use of the Services after any update constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us at:
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